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Pris: 1893 SEK exkl. moms  |  This is a complete guide to the process, management and regulation of outsourcing, including IT, business process, facilities management, legal process and knowledge process outsourcing. The book covers every stage in-depth and includes tables with detailed information and checklists to aid understanding.
It looks at contract, employment, pensions, data protection, property, corporate, finance and insolvency issues as well as many other areas of law, explaining how these aspects impact on an outsourcing agreement and putting the legal issues into a business context.
With additional coverage of specific sectors such as local government and financial services, this book helps you to consider the particular issues and strategic questions to take into account when dealing with an outsourcing contract in these specialist areas. It also includes dedicated chapters covering major European jurisdictions, the US and the Middle East, as well as chapters dealing with the most popular offshore outsourcing partner countries, to give you an international perspective of outsourcing arrangements.
Brings together all the areas of legal practice that impact on an outsourcing arrangementDeals with the whole process from strategic issues, through contract negotiation to management of an outsourcing arrangement, change and terminationIncludes extensive checklists and examplesSeparate chapters cover major European jurisdictions, the US and India and ChinaSpecific coverage of pensions, employment, taxation and insolvency issuesCoverage of issues particular to financial services, utilities and local government outsourcingNew to this edition:
Includes new chapters covering US issues, the Middle East, and shared servicesLooks at changes in technology, such as cloud computing and LPOConsiders changes to general law, in particular, an updated section on anticipated changes to the law of unfair contract terms in light of current negotiation of the Consumer Rights DirectiveDiscusses major recent case law, including;
Golden Strait Corporation v Nippon Yusen Kubishka KaishaTransfield Shipping Inc of Panama v Mercator Shipping Inc of Monrovia, the AchilleasBSkyB Ltd V HP Enterprise Services UK LtdInternet Broadcasting Corporation Ltd v MAR LLCAstraZeneca UK Ltd v Albemarle International CorporationGB Gas Holdings Limited v Accenture (UK) Limited and othersCovers the latest developments in employment and pensions law such as:
Unfair dismissal claimsNational Health Service Pension Scheme (Amendment) Regulations 2009The introduction of the Cabinet Office statement of principles "Principles of Good Employment Practice"The withdrawal of The Code of Practice on Workforce Matters in Public Sector Service Contracts and the Code of Practice on Workforce Matters in Local Authority Service Contracts In the area of tax, the book looks at the changes in VAT that will affect outsourcingConsiders changes in FSA regulation, including the extension of the FSA's "common platform" rules, the major change resulting from the implementation of UCITS IV, Solvency II and the Alternative Investment Fund Managers’ DirectiveIncludes the latest updates to the public sector, including the move towards agile software development and the increase in shared services.
CONTENTS
Introduction
Defining successful outsourcing
Preparation
Preparation by the customer
A competitive procurement process
Selecting a preferred supplier
The project plan
Preparation by the supplier
Services
The service description
Control over how the services are provided
Service levels or key performance indicators
Governance
Dealing with disputes
Customer dependencies
Structure
Equipment
Software and intellectual property rights
Property aspects
Treatment of assets during term
Different supplier models
Charging
The charging regime
Service credit and service bonuses
Ensuring competitive charges
Change
Transformational and developmental outsourcing
Change management
Termination
Term and termination rights
The termination decision
Implications of termination
Insolvency, people and competition issues
Insolvency issues
People issues
Pension issues
Competition issues
Liability
Liability and risk
Limitations of liability
Confidentiality, data protection and security
Regulations
Financial services sector
Public procurement
Private Finance Initiative
Other public guidance
Utilities sector
Offshore outsourcing
Offshore and near-shore outsourcing
India
China
Other key jurisdictions
Germany
Spain
France
Netherlands
Italy
Sweden
Switzerland
Ireland
USA
Middle East
Conclusion
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